TIPS FROM A 40 YEAR PLUS POOLMAN - PART II
As pool buyers, many of you are always seeking to get your pool built or serviced for the lowest possible price. The problem with this is you are failing to realize that you likely are setting yourself up for a disaster by electing to work with a pool guy all too eager to satisfy your lowest price possible requirement. These contractors will work for the least amount of money, but in the process will give you the least they can in terms of time, labor, and material, attention to detail, quality and value.
When you stop to think about it, who can blame them? Why should they be willing to give you more when you are not willing to pay them for more? It is common for a “lowest possible price” buyer to moan and groan to everyone when they don’t get the quality of work or service that they really want. This is a double edged sword that cuts both ways and is only escaped when one can realize and accept the fact that a low price and excellent quality / service are truly at opposite ends of the spectrum. We live in a capitalistic society where better people command and get rewarded for their better skills, service and work. It is really very plain and simple, makes perfect sense too. You have heard all the old clichés during your life. If you pay peanuts….you get monkeys; you get exactly what you pay for, etc. etc.
So now you need to ask yourself what it is that you want from a new pool installation? Is a job done correctly with attention paid to all the details so that you have both a beautiful and trouble free pool? Or do you just want a pool built at the lowest possible price? Obviously some of you will respond that you want both, but these two ideals cannot be met for the reasons listed previously and a few more to follow.
A job performed at the lowest price is the lowest for a very good reason. It is missing all the ingredients and input necessary to provide a quality pool project. This definitely is a direct cost for the contractor providing it and adds to the price of the pool construction. In other words, the project will be missing well paid, highly skilled labor, a quality control and training department that knows what works and does not work on your pool construction. Add to this equation the lack of man power to conduct proper supervision and inspection on jobs. It is necessary to control installation personnel who when left unsupervised have a natural tendency to rush things, cut corners, take short cuts, etc. Men who are well trained, paid well, and supervised as in the case of American Fiberglass Pools, will always do the right thing, take all the time needed to do the job properly, and pay close attention to all the details.
It costs money to employ supervisors. Most pool companies do not have a fully staffed (if any) supervisory department. This will force them to raise their prices to pay for them and the pool company will be afraid they will lose your business to a lower bidder. Frankly, it only stands to reason that for a lower or cheaper price, steps must be left out of a quality installation process and details will be omitted.
What will you get if you select the cheapest price? Well, the pool will be cheaper and then it is just a question of time before problems occur and the joy you had by getting the cheaper price is soon replaced with the bitterness and frustration of an improperly constructed pool. Plus a great deal of unnecessary expense and inconvenience.
At American Fiberglass Pools, for your sakes and ours, we strive to do the job right from start to finish. We don’t leave out any vital details, employ only highly trained and skilled labor, plus follow up with supervision / inspection from men that are paid to do nothing else but this. We believe that this is exactly what our customers expect and deserve.
We do whatever makes sense to offer competitive pricing, but due to all additional costs that are necessary to ensure that you have minimal problems in the future, we are unlikely to be the lowest price on a fiberglass pool that you will find. American Fiberglass Pools has invested heavily in the establishment of worker training, education, quality control, supervision and inspection departments. Since we have raised the bar on our standards, our crews are required to work harder and longer than they would with another pool company. Bottom line, we pay them more to keep them with American Fiberglass Pools. All this adds up to an investment in quality and customer satisfaction. We will build a correct, trouble free fiberglass pool with attention to every detail that requires the knowledge and expertise of well trained and experienced fiberglass pool installers. American Fiberglass Pools concerns itself with the correct, appropriate choice and applications of materials and workmanship.
We will not do anything at the expense of the integrity of the pool or its installation. We will not leave any known incorrect condition in place just to be able to give you a lower price. Doing this will come back to haunt everyone later. We will do everything possible to correct things as it is in the best interest of our customers and for a trouble free pool installation.
American Fiberglass Pools has opted for a quality approach to its fiberglass pool business. We are convinced that with a quality approach to our work, we will continue to remain successful since quality is what customers really want. The lowest price alternative results in enormous amounts of “go backs” , unhappy customers, high cost of repairs, substantial loss of reputation, diminished referrals and ultimately crippling one’s business.
QUALITY WORKMANSHIP IS THE WIN WIN OPTION OVER LOW PRICE FOR EVERYONE!!!
In closing, we at American Fiberglass Pools truly believe that we have been in business for over 41 years due to our commitment quality. Our BBB rating is A+ and we are the oldest swimming pool company member in the BBB today, 33 years. OK, one more cliché to remind you of before I sign off.
THE BITTERNESS OF POOR QUALITY MATERIALS AND LABOR WILL LINGER FAR LONGER THAN THE SWEETNESS OF THE LOWEST PRICE!
Of course as always, I encourage you to share your thoughts or experiences with us, so it’s your turn to reply…..